Shipping policy
We are committed to delivering your order in a timely and reliable manner. This Shipping Policy outlines how and when your purchases will be delivered.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Methods & Delivery Times
We offer standard and, where available, express shipping options. Estimated delivery times vary depending on your location within the European Union:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs processing or carrier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location, selected shipping method, and order size. Any applicable taxes or duties will be clearly indicated before completing your purchase.
Customs, Duties, and Taxes
For orders shipped within the European Union, VAT and applicable taxes are included where required. For shipments originating outside the EU, additional customs duties or import taxes may apply and are the responsibility of the customer unless stated otherwise.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available), allowing you to monitor your shipment.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us promptly using the contact information provided on our website. We will work with the carrier to resolve the issue as quickly as possible.
Incorrect Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.